Phone companies are the same the world over. We have an ADSL internet connection (don't know what the A stands for, or for that matter what DSL stands for) at our house. Two weeks ago, Swaziland Post and Telecommunications Company cut us off because the last tenants hadn't paid the bill within the appropriate time period. They turned our phone back on last Monday after a quick phone call. So far so good.
But the Internet didn't work. So I called back Monday, talked to someone after a few tries, who promised to call me back. They didn't. Tuesday, same thing. Wednesday, Thursday, Friday, same thing. Finally Today, a Tuesday and a full 8 days after I started, I convinced a technician to come to our house, who hit a few buttons and we were back up and running. Stuff I could have done over the phone. Awesome. My US telcom training came in handy.
Maybe SPTC has an internet presence like Comcast, and now that I've complained about it on the Internet they'll try to make me a happy customer. What are the chances they refund the lost week?
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